Disclaimer:

 

The information on this website is for informational purposes only and should not be taken as medical advice. All information on this website is the opinion of the website owner and not that of a health care professional or medical doctor.

No information provided on this website is intended to replace proper medical advice given by a qualified professional. Always consult a qualified health care professional before making new health care decisions or embarking on a new health care plan.

All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals.

Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product.

Our recommendations are based on our personal experience and widely accepted facts about a particular natural ingredient.

Grounded Sage natural skin care products are not a medication. Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk.

By purchasing Grounded Sage products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions, or that may interfere with your personal situation and/or specific personal considerations and/or personal condition(s).

By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Grounded Sage will not be held responsible for such occurrences.

Grounded Sage products are not made in a nut-free environment and can not recommend the use of our products for anyone with nut allergies.

As with all allergies, carefully read the full ingredient lists on our website as well as on product labels before using Grounded Sage products to determine their suitability for you and check with a professional before doing any patch tests or using any of our products to avoid potential reactions.

We encourage users to performing a patch test on the skin for possible reactions.

Discontinue the use of Grounded Sage products if any irritation or adverse reactions occur.  Additionally, Grounded Sage is not responsible for any harm caused to the body as a result of use of our products, and by purchasing Grounded Sage products you accept full responsibility for the use of those products and any outcomes that occur from such use.

Grounded Sage accepts no responsibility for incorrect use of information or products.

 

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TERMS OF SERVICE

 

These terms and conditions apply to the website located at www.groundedsage.com  (the “Website”) and the design and content featured on this Website including text, materials, clothing and other product designs, product information, graphics, artwork, images, so-called “look and feel”, photography, audio and video clips or content and other information on this Website as may be updated from time to time (the “Content”). By accessing and using this Website and the Content, you agree to be bound by these terms and conditions. These terms and conditions may change from time to time without prior notice to you, and you agree to be bound by the terms and conditions which are in effect each time you access this Website and/or the Content. If you do not agree with these terms and conditions, do not access or use the Web Site or the Content.

 

Prohibited or Unlawful Use

You represent and warrant that you will not use our Website and/or the Content for any purpose that is either unlawful or prohibited by any of these Terms of Use. You agree not to provide your personal profile sign-in information and password to any person and not to use our Website and/or the Content in any manner which could cause it to be disabled, damaged, overloaded, or impaired or interfere with any other person’s use and enjoyment of our Website. You may not misrepresent your identity as a user or submit any false, misleading or untrue documentation or information to our Website. You agree not to send unsolicited or unauthorized advertising, solicitations, spam, junk mail or harvest or collect email addresses or other contact information of other users from the Website for the purposes of sending spam. You agree not to reserve engineer any aspect of the Website or use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Website or to extract data. You agree not to “frame” the Website or otherwise make it look like you have a relationship to us or that we have endorsed you for any purpose. Grounded Sage, in its sole and unfettered discretion, reserves the right, without prejudice to any rights or claims that we may have against you, to refuse service, terminate accounts, and/or cancel orders for any reason whatsoever, including, without limitation, if we believe that your use of our Website contravenes these Website Terms of Use, violates applicable law or is harmful to Grounded Sage interests.

 

Acceptance, Rejection or Cancellation of Orders

You agree that your submission of an order on the Website is an offer to buy the Grounded Sage products listed in your order under these Terms of Use. All orders must be accepted by Grounded Sage. We may choose not to accept any orders including those that Grounded Sage suspects are not placed in good faith or contravene applicable law. Once your order is received and we accept your order, we will send you an order confirmation via email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between you and us will not take place unless and until you have received an order confirmation email from us. We reserve the right, in our sole discretion, to cancel any order prior to shipping and whether before or after acceptance of your order. Upon such a cancellation we will send a cancellation notice to the email provided by you. If cancelled, we will have no obligation to fulfill your order and you will have no obligation to pay us for the order. Upon shipping of your order, you will be charged the amount set out in your order confirmation email. We will not ship the order to you until your card issuer has authorized the use of your card for payment of the ordered Products. As your order confirmation email is your proof of purchase, you should save and print that document for your potential future use.

 

Returns or Exchanges

Due to the nature of our products, Grounded Sage does not accept returns or exchanges under any circumstances.

Should your order arrive, and something is clearly wrong with the product(s), or the product(s) have been damaged in transit, Grounded Sage, on a case-by-case basis, may offer to resend the product(s) or issue a refund.

In order to have your products resent or a refund issued, you will be required to provide photos of the damaged products.

 

Shipping Times, Tracking, and Additional Shipping Information

After receiving payment, we ship items that are in stock within one week (see more below).

We aim to ship orders within 2 business days. The exceptions to our 2 business day turn around are discussed below.

Order statuses and tracking numbers are updated when postage has been created for your order.

If there is ever a significant delay before your order can be shipped, we’ll email you.

Exceptions to our typical turnaround time include:

• during local/national holidays (when the post office is closed)
• during peak holiday times (for Grounded Sage that’s October through to the end of January)
• when we are experiencing a higher than usual volume of orders (like during special events and sales)
• large custom orders and wholesale orders – these order types don’t follow our typical shipping schedule.

Grounded Sage is not responsible for any additional delivery charges one may encounter when receiving their packages. These additional fees are the sole responsibility of the purchaser.

Should you choose not to add a tracking number to your order upon check out of your purchase, Grounded Sage is not responsible for lost orders.

International orders are shipped air mail and do not automatically include a tracking number. Should you wish to have a tracking number added, you must request it during your checkout process in the ‘notes’ section. You will also incur an additional charge for the added tracking number, in which Grounded Sage will contact you regarding before your order is processed. Please note the additional charge is generally double the international shipping fee that you are charged automatically during your checkout.

Note that Grounded Sage reserves the right to decline shipment of orders outside of North America.

 

Free Shipping

Should your order qualify for free shipping, Grounded Sage reserves the right to ship your order via the most economical option regardless of the option picked during checkout.

For any North American orders that qualify for free shipping with our “free shipping for North American orders over $200” promo, tracking will be included on the order.

 

Order Delivery Times

These guidelines indicate the estimated delivery time AFTER your order has been shipped (which is generally a week after your order has been placed – see “When will my order be shipped?” above for more info on processing timelines)

These guidelines are for “AIR MAIL WITH TRACKING” (expedient mail). If you picked “Air Mail with NO Tracking”, the delivery time will be longer than the fastest estimate.

*Please also note that the postal service tends to have slower delivery times during the holidays.

 

Within the US:

Usually takes 5 to 10 business days

 

To Canada:

Can take 5 to 20 business days but usually arrives within two weeks.

 

International Orders:

Can take 4-12 weeks. During the spring and summer orders usually seem to arrive with in 6 weeks but take much longer in the fall and winter (the closer we get to Christmas, the longer the parcels take to arrive).

 

Order Payment

Paypal is preferred. You can use your credit card through the Paypal website without signing up.

If you do have a Paypal account you can also make payments from you bank account by attaching a bank account to your Paypal account.

Alternatively, you can contact me to pay for products with an email money transfer. For this method of payment, please email me the list of products you would like as well as your shipping address.

Please note that all prices listed here are in Canadian dollars.

If you’d like to shop in USD, please use our Etsy shop.

 

Changes to Orders

Customers are able to manually edit or cancel their order themselves before their order has moved on to the fulfillment and/or shipping stage. To do so, go to your account page to edit, cancel or reorder.

If your order has already moved on to the fulfillment stage, you can request a change or cancellation via email, however, there will be a $15 administration charge.  Note that we can’t cancel orders that have already been shipped. Please email your change request and we will send you a separate Paypal invoice for the administration charge to be paid before your change(s) will be processed.  Please allow at least 3 days to process your invoice and order change.  This may delay the shipment of your order accordingly.

 

Cancellation Fees

Customers are able to manually edit or cancel their order themselves before their order has moved on to the fulfillment and/or shipping stage. To do so, go to your account page to edit, cancel or reorder.

If your order has already moved on to the fulfillment stage, you can request a change or cancellation via email, however, a cancellation fee will apply.

• For orders under $100 before applicable taxes, the cancellation fee will be $5
• For orders over $100 before applicable taxes, the cancellation fee will be $10

Note that we can’t cancel orders that have already been shipped.

 

Incorrect Addresses, Non-deliverable, or Refused Shipments

It is the customer’s responsibility to ensure their mailing/shipping address is correct. Grounded Sage ships to the address given at checkout. Please ensure the address you pick while completing your Paypal payment is correct and matches the shipping address given during check out. Grounded Sage is not responsible if a customer has made errors when providing their shipping address.

When packages are returned to Grounded Sage marked ‘Returned’, ‘Unclaimed’, ‘Refused’, or ‘Invalid Address’, the customer will be contacted. The customer will then have 2 options:

1. To have their order refunded, less a 20% restocking fee, all shipping charges, and the fee charged to us by Canada Post to pick up the returned parcel.
2. To have their order re-shipped to an address to that can accept the order (with signature confirmation). If this option is picked, the customer will need to pay the fee charged to us by Canada Post to pick up their returned parcel, as well as the shipping fees to re-ship their order.

 

Coupon & Reward Points Policy

Our shop can only accept one discount/coupon code per order.  Discount/coupon codes we may offer include but are not limited to the following:

• Grounded Sage Reward Points redeemed as Store Credit (this includes the stacking of multiple Reward Points codes on one order)
• Free Shipping Day coupon codes
• Free Product Promos
• % off Discount Promos
• $ off Discount Promos
• Sample Promos

Please be sure to read all the details of each discount/coupon code before placing your order.  Due to the high volume of orders, we can no longer apply discount codes after payment is received.  Order changes can be made manually by customers before their order moves on to the fulfillment stage. After that, changes are subject to a $15 administration fee.  If you have any questions regarding a promo, please do not hesitate to email us at hello@grounded.com before placing your order.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.