Updated: October 16th, 2020.
The online shop is open, and we're back to our normal processing time for orders! Please note that Canada Post (the mail carrier we use) is still experiencing delays in delivery times.
Most orders are processed with 2-3 business days but can take longer when we receive a high volume orders.
We're getting your orders to Canada Post as quickly as possible to reduce the time it takes for your products to arrive at your door, but we are at the mercy of the postal service once your parcel leaves our hands.
Thank you for your continued patience with all parties involved in getting your products to you during this time.
We're also continuing to do our part to slow the spread of COVID-19 by following all the recommended practices of the World Health Organization and our local authorities.
What you need to know:
We ship with Canada Post (which utilizes USPS for delivery in the USA) who have suspended their on-time delivery guarantees - this means your parcels may take a little bit longer to get to you.
- We’re following safe workplace practices, including the frequent disinfecting of surfaces and supplies, social distancing, frequent hand washing, working from home for all customer support and related tasks, and limiting the number of visits we make to the post office.
Normally, Canada Post would release shipping deadlines and delivery timeline guarantees for the holidays. However, at the time of updating this page, they have not released dates for 2020 due to the uncertainty that COVID-19 has brought. The only recommendation they provide is to order as early as possible (see this media release from October 8th, 2020).
- More info about holiday shipping from Grounded Sage can be found here.
Is your area experiencing delivery interruptions and delays?
All Canadian Parcels: On April 22nd, Canada said: "We’re experiencing delays as we put safety first..." Read the full update here.
All USA Parcels: On May 15th, Canada Post said: "Mail and parcels destined to all regions of the United States of America continue to be delivered. However, Canada Post and our partner, the United States Postal Service (USPS) are experiencing unprecedented volume across our networks. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in significant delays...." Read the full update here.
Check your location: Canada Post keeps an up-to-date list of additional areas experiencing delays (as well as provides country wide updates) here.
Is it safe to receiving packages right now?
The World Health Organization answers this question on their FAQ page and states that it is safe to receive packages and that “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.“ - see the World Health Organization’s FAQ page for more information.
Post Office Changes:
Canada Post announced several changes they are making to how they deliver parcels. Read about the changes in full here. Below are changes that might apply to you when you receive your order:
Don’t meet the mail carrier at the door - they have implemented a “knock, drop and go” approach. “Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.” - Canada Post
Social Distancing during delivery: “Please give our employees space and avoid opening the door or greeting them personally when they are at the door to deliver, or filling a community mailbox.” - Canada Post
On-time delivery guarantees: “..to be safe, give our people time and manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice.” - Canada Post