Update Posted: March 28th, 2020
The online shop is open and we're accepting orders!
On April 14th, we have plans to resume processing online orders for shipment (pending any changes from our local authorities).
We want to do our part to slow the spread of COVID-19 and will be following all the recommended practices of the World Health Organization and our local authorities.
What you need to know:
- The online shop is open and you can place an order right now.
- On April 14th, we will start processing online orders again
- Orders will be dropped off at the post office once a week start on April 15th
We ship with Canada Post (which utilizes USPS for delivery in the USA) who have suspended their on-time delivery guarantees - this means your parcels may take a little bit longer to get to you.
- We’re following safe workplace practices, including the frequent disinfecting of surfaces and supplies, social distancing, frequent hand washing, working from home for all customer support and related tasks, and limiting the number of visits we make to the post office.
Is it safe to receiving packages right now?
The World Health Organization answers this question on their FAQ page and states that it is safe to receive packages and that “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.“ - see the World Health Organization’s FAQ page for more information.
Post Office Changes:
Canada Post announced several changes they are making to how they deliver parcels. Read about the changes in full here. Below are changes that might apply to you when you receive your order:
Don’t meet the mail carrier at the door - they have implemented a “knock, drop and go” approach. “Delivery employees will knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures at the door and greatly reduces the number of parcels sent to our post offices for pick-up.” - Canada Post
Social Distancing during delivery: “Please give our employees space and avoid opening the door or greeting them personally when they are at the door to deliver, or filling a community mailbox.” - Canada Post
On-time delivery guarantees: “..to be safe, give our people time and manage potential challenges, we have suspended on On-time Delivery Guarantees for all parcel services, until further notice.” - Canada Post